Privacy Policy & Notice of Privacy Practices

VIDALTIA (“Vidaltia,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of your personal information and protected health information (“PHI”), as applicable. This Privacy Policy & Notice of Privacy Practices explains how we collect, use, disclose, and safeguard information through our website, our communications, and our healthcare services.

Please read this notice carefully.

1. Scope of This Notice

This notice applies to:

• information collected through the Vidaltia website;
• information you provide when contacting us, requesting an appointment, or communicating with our team;
• information collected in connection with healthcare services provided by Vidaltia; and
• protected health information governed by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), where applicable.

This notice does not replace any separate consent, intake, financial, or patient portal documents you may receive from us.

2. Information We May Collect

Depending on how you interact with us, we may collect:

Personal and Contact Information

Your name, date of birth, phone number, email address, mailing address, emergency contact information, preferred language, and other information you provide to us.

Health Information

Medical history, symptoms, medications, allergies, diagnoses, treatment information, laboratory or imaging results, care plans, and other clinical information needed to provide care.

Insurance and Payment Information

Insurance carrier, member or policy details, billing information, payment method details, and transaction-related information.

Appointment and Communication Information

Appointment requests, patient portal messages, email communications, phone call documentation, text message interactions, and feedback you provide.

Website, Device, and Technical Information

IP address, browser type, device type, session data, referral source, website interaction data, cookies, and similar technologies used for website functionality, analytics, security, and performance.

3. How We Use Information

We may use your information to:

• provide, coordinate, and manage your care;
• schedule appointments and communicate with you about services;
• verify insurance eligibility and obtain payment for services rendered;
• process billing and payment transactions;
• improve our website, operations, and patient experience;
• respond to inquiries and customer service requests;
• comply with legal, regulatory, accreditation, and compliance obligations;
• maintain the security and integrity of our systems and records; and
• send service-related communications, including appointment reminders and operational updates, where permitted.

4. How We May Use and Disclose Protected Health Information

When acting as a healthcare provider, Vidaltia may use and disclose PHI as permitted or required by law, including for:

Treatment

We may use and share your health information to provide, coordinate, or manage your care, including referrals, consultations, prescriptions, laboratory services, and follow-up.

Payment

We may use and share your information to bill and obtain payment from health plans, insurers, or other responsible parties.

Healthcare Operations

We may use and share your information for activities necessary to run our practice, improve quality, maintain compliance, conduct audits, train staff, manage operations, and support patient care.

Other Uses and Disclosures Permitted or Required by Law

We may also use or disclose your information where permitted or required by law, including for public health activities, health oversight, reporting abuse or neglect where required, legal proceedings, law enforcement requests, workers’ compensation, serious threats to health or safety, and other legally authorized purposes.

Except as described in this notice or otherwise permitted by law, we will obtain your written authorization before using or disclosing your PHI. You may revoke an authorization in writing, subject to legal limitations.

5. Sharing of Information

We may share information with:

• clinicians and staff involved in your care;
• laboratories, pharmacies, specialists, imaging centers, and other healthcare providers;
• health plans, insurers, billing vendors, and payment processors;
• technology vendors, service providers, and business associates that support our operations;
• government agencies or regulators when required by law; and
• other persons you authorize or who are otherwise permitted by law to receive information.

We do not sell your protected health information.

6. Website Cookies, Analytics, and Similar Technologies

Our website may use cookies or similar technologies to improve site performance, understand usage patterns, support security, and enhance user experience. These technologies may collect technical and browsing information.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Text Messaging and Mobile Information Privacy Notice

No Mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can opt out at any time by replying [STOP]. Message and data rates may apply.

If you choose to communicate with us by text message, we may use SMS for appointment reminders, care-related follow-up, operational updates, and other communications consistent with your consent and applicable law. Message frequency may vary.

8. Marketing Communications

We do not use your PHI for marketing purposes without authorization where such authorization is required by law.

If you subscribe to general marketing or promotional communications unrelated to your clinical care, you may opt out at any time using the unsubscribe method provided in the message or by contacting us directly.

9. Security Safeguards

We maintain administrative, technical, and physical safeguards designed to protect personal information and PHI from unauthorized access, use, alteration, or disclosure. These safeguards may include role-based access controls, password protection, encryption, secure storage, and workforce privacy practices.

No method of transmission or storage is completely secure. However, we take reasonable measures to protect your information consistent with applicable law and industry practice.

10. Your HIPAA Rights

If HIPAA applies to your information, you may have the right to:

• get a copy of your medical record in paper or electronic form;
• request a correction to your medical record;
• request confidential communications;
• ask us to limit certain uses or disclosures;
• request an accounting of certain disclosures;
• obtain a paper copy of this notice;
• designate a personal representative to act on your behalf, where authorized; and
• file a complaint if you believe your privacy rights have been violated.

We will respond to requests as required by applicable law.

11. Confidential Communications and Restrictions

You may request that we contact you in a specific way or at a specific location. You may also request restrictions on certain uses or disclosures of your PHI. We are not required to agree to all requested restrictions, but we will honor those we are legally required to honor and any others we expressly accept.

12. Minors

Our services may involve the collection of information relating to minors in connection with healthcare services and as permitted by law. In such cases, we generally collect information through a parent, legal guardian, or other legally authorized representative, except where applicable law allows minors to act on their own behalf.

13. Third-Party Services and Links

Our website may include links to third-party websites, platforms, patient portals, scheduling systems, or payment services. Those third parties may maintain their own privacy practices and terms. We encourage you to review their policies before submitting information through those platforms.

14. Changes to This Notice

We may update this Privacy Policy & Notice of Privacy Practices from time to time. Any updated version will be posted on our website with a revised effective date. The updated notice will apply to the information we maintain, unless otherwise required by law.

15. Contact Information

If you have questions about this notice, would like to exercise your privacy rights, or wish to file a complaint, please contact:

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.